One of the most frustrating things as a Capitec Bank app user can be Installing the app and finding out that it does not work. At first you would have to go to the nearest Capitec Bank to get it activated for you, however Capitec has released a statement that says it’s now fully possible to activate the app by at home without going to the bank.
Capitec app activation problems
When I went to open my Capitec Bank account they installed the app and activated it for me right there and then. A few months later I decided to restore my phone to factory settings since I was trying to create space. I downloaded the Capitec bank app since I wanted to use it; it was not possible, this was around late 2018.
That’s when I went to the bank for activation; I was frustrated to go to a bank for such a small thing. I thought that was an outdated way of doing things. Maybe you are now faced with the same situation, worry not Capitec has stopped that exhausting process (so they say).
Capitec says if they have verified your email address your Capitec banking profile you don’t have to visit a branch to re-install their app on your existing cellphone or to activate it on a new cellphone. Simply download the app and follow the prompts. Do you have any thoughts or questions? Comment below
Armand
19 May 2020Hi can u please be so kind to help me register my banking app on my phone please
sibabalwe
19 May 2020Hi Armand, are you using Capitec?
Wilton Adams
4 Jan 2021Activate my app
mndeni
10 Nov 2021hi… can you please help me to get my app pin i forgot
nomzamo ndabeni
26 May 2020Hi can you please help me register my baking app on my phone, its the 1st time I never use capitec app before thank you.
sibabalwe
26 May 2020When did you open your Capitec account?
Blessing Nkoana
26 Jan 2021I can u help me to register on CAPITEC app
Mpumi
17 Jul 2021Hi I just activate my app at home n it’s don’t want to go through I used the same remote for my latest app n it’s fails please help its urgent
Patience Bhebhe
26 May 2020Hie help out hle
I uninstalled the app and now it says I must sign in on the old phone which I cannot cause am still using the same phone.
Help hle
sibabalwe
26 May 2020Hi Patience, please try to install the latest version of the Capitec app, it only requires your email address to confirm identity.
Nolwazi Mguzumbane
28 Jun 2020I tried so many times to activate my app since i have lost my phone. I am using a new number. What to do next do i really have to come to the bank?
sibabalwe
28 Jun 2020No, just download the latest version of the Capitec App, the old version requires you to go to the bank. You don’t need to go to the bank with the new version. The latest version has the words “New” below the Capitec logo.
Shuaibu Dickson
3 Aug 2020I downloaded capitec app how do i access it without going to the bank
Nompucuko
4 Jul 2020I want to activate my capitec app is deleted by mistake
sibabalwe
4 Jul 2020Please download the latest version of the Capitec App, it has the word “New” under the logo.
Abuti
6 Jul 2020I did that with the new one but it refuses to activate. It’s keeps saying I should retry
Zo
7 Jul 2020I also have the same problem, I changed phones, now I cant activate the app on new phone, it sends me the message “capitec activation – then the numbers” but if I send using my mtn number which always has airtime it rejects and never sends.
sibabalwe
7 Jul 2020Hi, you might want to contact the customer care line for Capitec.
Angelina
11 Jul 2020Hi
I want to activate my capitec app please help
Esther
12 Jul 2020I put wrong remote pin after that my app was suspended what can ldo
sibabalwe
12 Jul 2020Please contact the Capitec bank customer support service.
Itumeleng
22 Jul 2020Need a banking app on my phone
Mandy
25 Jul 2020I need to Activate my app without going to the bank. I have already downloaded it it just needs verification.
Thanks
Koketso
15 Sep 2020I need to activate my banking app without going to the bank because I lost my phone and the number I used to activate the previous one
sibabalwe
15 Sep 2020That’s a difficult one, I am not sure how you can do that without going to the bank. I think it’s best that you contact the Capitec customer service number at 0860 102 043
Zoe
8 Dec 2020Hi
I need help to activate my banking app without going the branch. I lost my phone ? but I did a sim swap and my old number is working… I’ve downloaded the app yet it still says I must go the the branch ????
Denlee
20 Sep 2020I try to activate my app… But I struggle please help me
sibabalwe
20 Sep 2020What seems to be the problem?
Lindokuhle
25 Oct 2020I am trying to loggin to my capitec app because it got deactivated. But now it requires a verification code. Which I can’t have because I am in Denver Colorado in the USA and am not using my old number. What can I do to get the verification code because my sim card registered to the account is not working in the USA
sibabalwe
26 Oct 2020Try contacting the Capitec support team. You can find their details on the official Capitec website.
Jaden
28 Oct 2020Hi do I need to go to the bank to register for remote banking an then use the app? Their needs to be a way to register by myself..
sibabalwe
28 Oct 2020That’s right, you need to go to the bank and register the app, from then you can activate it by yourself should you change phones or install it.
Amogelang
13 Nov 2020I tried activating the new app by myself but it says I should verify my email on the old app if I have deleted it I should go to the nearest branch.
Zoe
8 Dec 2020I’m also experiencing the Same problem …
Mahle
13 Nov 2020I hv bn strugglingnto upadate my capitec app bcz i deleted the frst one bt mistake now i dont knw wht to do olz help
Krizaan
30 Dec 2020I CHANGE MY TELEPHONE NUMBER MY PHONE WAS STOLEN. HOW CAN I CHANGE MY TELEPHONE NUMBER ONLINE TO USE MY APP AGAIN
Mike
3 Jan 2021Because I cannot verify my email adress on my old app, I cannot verify the new app. Please help, i cannot go to a branch now. Was robbed (phone) and still in pain. Too much to go to a branch at current.
Thukela Mavis Kekana
4 Jan 2021I once used capitec app not I’m using a new phone I don’t remember my pin and it is already late to go to the branch now
Lucas
4 Jan 2021Help activate my app
Miss Zacharias
5 Jan 2021Hi i have download the new capitec app but it dont want to activate
Siyavuya
7 Jan 2021I want to register capitec app to my new cell number but I’m failing to do that please help me
sibabalwe
20 Jan 2021What seems to be the problem?
Vernicole
12 Jan 2021Good day please help i have downloaded the capitec app i am an client and was using the app b4 but my phne got stolen now im trying to install it again and get an error msg stating i shud 1st verify my email on the old app how do i do that if my pgone was stolen please advise
sibabalwe
20 Jan 2021Try accessing your email from another device, use a computer or another phone. If that doesn’t work then I suggest you go to the nearest Capitec branch.
Eben
20 Jan 2021Good day,
My mom has changed cellphones and downloaded the new app when opening the app and following the activation steps it keeps going back to saying the “email or phone number and remote pin does not correspond”, but all the details are correctly provided. Please help
Nolitha
5 Feb 2021Good day
I have a problem that my account was declined from capitec now my colleagues transfere the money using my number and the capitec dont reaverse the money i dont know what to do
sibabalwe
5 Feb 2021Hi, please contact the Capitec support team. You can find their numbers from their website.
Bonga
27 Mar 2021Can you guys please activate my Capitec app
Constance Busisiwe Nkosi
6 Apr 2021Hi can you please help me to activate my Capitec app
lerato
28 Apr 2021this 3d face scanner is not on . cz for me its not working and i have been trying to re activate my app . rit keeps on saying low image , not i have to go to the bank which is somthing i dont like cz the bank network is always 1slow
Michaela Julies
1 May 2021Hi. I’d like to install the capitec app on my new phone. Could you help me without going to the branch?
Thabile Ngcobo
10 May 2021Hi I had the Capitec App before and I had issues with my phone and had to uninstall and install it again and now I can’t activate it.
olly
26 May 2021I urgently need to check my account statements but my password for internet banking is not being accepted and my phone has been stolen so how am i supposed to verify without my phone.
sibabalwe
27 May 2021Which phone are you using if your phone has been lost? From my experience; the sim card with the phone number you registered with should be on the phone that you are trying to use to access the remote banking app.
Leigh
28 May 2021The new app is a total waste of time, for the longest period i have been trying to scan my face but it keeps saying not enough phone movement, or the light is very low.. and i have been entering my acc number but it does not go through either.
Andiswa Gcinisa
15 Jul 2021Help me i want to open my capitec app
Lulu
12 Dec 2021Will you please help me out with the remote pin app reset
Witness
19 May 2022Am trying to activate my app but the message does not go through. Am using Huawei phone
Patierce phuti
23 May 2022I’m using the new phone here so I’m trying to to activity the it’s keep on saying I entered the wrong remote pin